T.S. Burstow Funerals Pty Ltd (we or us) are committed to
protecting and respecting your privacy by handling all Personal
Information securely and with care in accordance with the
Australian Privacy Principles (theAPPs) as set out in thePrivacy
Act 1988 (Cth) (the Act).
Personal Information and we ask that you please read this policy so
understand our practices regarding any Personal Information that
you disclose to us.
WHAT IS PERSONAL INFORMATION
Personal Information in any information or an opinion about you
that identifies you or that could reasonably identify you. This
could include information such as your name, contact details,
WHAT INFORMATION WE COLLECT
The Personal Information that you supply to us enables us to
provide services to you.
The kind of Personal Information we collect and hold depends on
the type of services you ask us to provide to you and may include
your name, mailing and email address, telephone number and contact
HOW WE COLLECT AND HOLD PERSONAL
During the course of providing our services to you we will collect
Personal Information from you by asking you verbally for that
information or asking to you complete forms or documents necessary
to enable us to provide you with the goods and services you have
requested from us.
These forms and documents might include things like contracts,
insurance and/or bond documentation,Births, Deaths and Marriages
Registration Act 2003(Qld) forms, and any other form or document
reasonably associated with the services we provide.
Any Personal Information we collect in hard copy is stored in our
secure business premises. Personal Information that we hold
electronically is stored on our servers, in our secure business
THIRD PARTY PERSONAL INFORMATION
Occasionally, we may ask you for Personal Information about other
people, for example, your family. If you provide us with this
information, we rely on you to tell those people that you are
giving their Personal Information to us and to make them aware of
HOW WE USE YOUR PERSONAL INFORMATION
We may collect, hold, use or disclose your Personal Information
for a number of purposes including:
- to provide services to you;
- internal record keeping;
- to personalise any correspondence we may have with you;
- to improve our website content (we are constantly trying to
improve our website experience and therefore any feedback you may
provide could be used to achieve this goal);
- to complete documentation to register a death;
- to publish various notices including funeral, death and
- to provide information to third parties you have authorised us
to engage (for example florists, photographers etc);
- to disclose information required by law, regulation or court
- to send periodic correspondence (electronically or by post)
which may contain updates on our business;
- to invite you to events, such as our Remembrance Services;
- to communicate with you regarding content posted by you on our
- to provide information to Funeral Studio who manage and monitor
our eTributes (online memorials).
We will not use your Personal Information for purposes other than
described above unless we have your consent or there are specified
law enforcement or public health and safety reasons (as permitted
under the Act).
Whilst we will not directly disclose your Personal Information to
overseas recipients without your consent, the entities to which we
may disclose your Personal Information may do so. We are unable to
say what countries, if any, those recipients are likely to be
HOW WE PROTECT YOUR PERSONAL INFORMATION
We are committed to ensuring your Personal Information is secure.
We will take all reasonable steps to protect the security of your
Personal Information held by us from misuse and loss and from
unauthorised access, modification or disclosure. In order to
prevent unauthorised access or disclosure, we have put in place
electronic and managerial procedures to safeguard and secure the
Personal Information we collect.
All Personal Information we no longer require will be destroyed or
permanently de-identified, however, information will be retained
for as long as the law requires.
Despite our reasonable efforts, we cannot guarantee that the
security of your Personal Information will not be breached,
therefore, to the fullest extent permitted by law, we disclaim all
liability any responsibility for any damage you may suffer due to
any loss, unauthorised access, misuse or alteration of any
information we collect.
time to time and in line with client expectations and legislative
updated at any time without notice.
ACCESSING PERSONAL INFORMATION WE HOLD
Please contact our Privacy Officer to access any Personal
Information we hold about you.
HOW TO CHANGE ANY PERSONAL INFORMATION WE HOLD ABOUT
We will take reasonable steps to ensure that any Personal
Information we collect, use or disclose is relevant, accurate,
complete and up to date. Please contact our Privacy Officer if you
believe your Personal Information we hold is inaccurate or
incomplete. We can then take reasonable steps to correct this
If you have a complaint about the way we have dealt with your
Personal Information we invite you to provide written details of
your complaint to our Privacy Officer.
Our Privacy Officer will contact you within 14 days of the date we
receive the written details of your complaint to acknowledge that
we have received it. Our Privacy Officer will then:
review of the way we dealt with your Personal Information;
conduct an internal investigation (if necessary) into how your
Personal Information came to be handled in the way that it was;
provide a report to you within one month of the date we
acknowledged receipt of your complaint.
If you believe we have breached the APPs you may also lodge a
complaint with the Office of the Australian Information
Should you have any queries, complaints or comments about this
writing by post or email at:
T.S Burstow Funerals Pty Ltd
PO Box 7370
Toowoomba South QLD 4350