Dalby Branch Manager

Funeral service is a deeply rewarding vocation that allows you play a vital role in honouring life and creating a sense of comfort and healing to both families and communities.

An opportunity has now arisen for a Branch Manager for our Dalby office.  The role of Branch Manager is critical to our business and the successful applicant will need to demonstrate an empathic nature, business acumen and the ability to connect strongly with the local community.

 Although no previous industry experience is needed, the role requires:

  • Superior skills in people/relationship management
  • Impeccable verbal communication and listening skills to understand and build rapport with the grieving families
  • Ability to liaise with a range of internal and external stakeholders and proactively promote the brand within the local community
  • Willingness to be a positive contributor to and work effectively as part of the Company Management Group
  • Development and management of the branch team
  • Manage priorities and work effectively under pressure in a seamless manner
  • Capability to adapt quickly to changing circumstances
  • Be outcome focused
  • Excellent attention to detail
  • Second-to-none customer service skills and personal presentation
  • Patient, caring manner and calm disposition.

 Duties of the position include:

  • Receiving and supporting families through their initial 'first call' discussions and requirements
  • Discussing initial funeral details with bereaved families, including associated administrative tasks as required
  • Maintain an up to date knowledge and understanding of the quality products and services to assist families
  • Proactively representing the Company at community events in Dalby and the surrounding districts and seeking sponsorship opportunities to support local organizations
  • Regularly providing opportunities to educate the community about the Funeral process through arranging tours of the Funeral Home
  • Creating and regularly updating a business plan to ensure the ongoing development of the business
  • Meeting Key Performance Indicators (KPI's)
  • Providing a transfer service for the deceased, from home or hospital, through to our client's care
  • Undertaking mortuary work in preparation for viewings and funerals
  • Willingness to work on a roster basis which will include nights and weekend work.

In return for your commitment, this role will provide you the opportunity to work with a superior five star team who genuinely strive for excellence in all they do. The position will also offer an industry leading salary and rental assistance.

If you are considering a career change or have ever had an interest in this funeral and bereavement industry, please send your application via the Apply Now section below.

Contact Paul Canavan with any enquiries: paul.canavan@burstows.com.au. 

To apply, either:

1. Complete the Apply Now section below
Importantly, as part of your application below please  Download an Employment Application Form (PDF), and save it to your computer. Then once form is filled in and saved, attach the PDF as requested.


2. Complete the Online Employment Application Form 


Apply now

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About us

In this region, Burstows is renowned as the only funeral company who refused the multi-national millions to remain family-owned.

Our history

TS Burstow Funerals was founded in 1900 by TS Burstow, a former Mayor of Toowoomba, and has remained in his family's hands ever since.

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