Concierge

Since 1900, T.S. Burstow Funerals has provided the pinnacle of service and care to the families of Toowomba, the Darling Downs and the Lockyer Valley who have engaged them.

An opportunity has now become available for a dedicated person to job-share the Concierge role at our Head Office in Toowoomba.  There will be a roster of 22.5 hours per week with alternating shifts, working Monday to Friday.  The alternating shifts will be 8.30 am to 1 pm and 12.30 pm to 5 pm.

The successful candidate will be required to meet and greet families, clients and customers, coming into the organisation and providing every conceivable assistance available.  We are seeking an individual who is willing to provide, with a warm and caring manner, five-star service to everyone they interact with.

Some responsibilities will include:

  • Providing the initial greeting and assistance with all people who come through the front door;
  • Providing hospitaility as required (e.g. tea, coffee, reading materials)
  • Maintaining five-star standard of presentation through all the meeting rooms and reception along with the personal presentation of all staff;
  • Liaising with the funeral directors to see if there are any specialised requests that can be researched and catered for
  • Being flexible to cover absences such as Annual Leave

Your primary function in this role is to provide a superior level of client satisfaction and one that will leave a lasting impression of service and care for those individuals who visit.  You will also have a focus on the overall presentation of the organisation and its people and will always be looking for avenues of improvement and suggestions for elevated customer service.

We are looking for someone with experience in a customer service role with an emphasis on high levels of attention to detail and presentation.  Accordingly, you will be working with a team of like-minded professionals who pride themselves on their dignity and expertise within their chosen field.

Applications close Friday 21st July 2017.

To apply, either:

1. Complete the Apply Now section below
Importantly, as part of your application below please Download an Employment Application Form (PDF), and attach as requested. 

OR

2. Complete the Online Employment Application Form.

 

 

Apply now

To apply for a position with us, please fill in your details below.

These fields are required
*
*
*
*
* These fields are required
 
About us

SEE EMPLOYMENT OPPORTUNITIES
In this region, Burstows is renowned as the only funeral company who refused the multi-national millions to remain family-owned.

Our history

TS Burstow Funerals was founded in 1900 by TS Burstow, a former Mayor of Toowoomba, and has remained in his family's hands ever since.

 
© Copyright 2017 T.S. Burstows | Terms & Conditions | Privacy Policy | Sitemap
Digital development :: (zero)seven